Service & Support

Service & Support

At RapidKeen, we are committed to providing exceptional technical support and manufacturing solutions to keep your projects moving forward.

Frequently Asked Questions

What manufacturing capabilities do you offer?

RapidKeen specializes in high-precision manufacturing services, including CNC milling, CNC turning, laser cutting, and custom metal component fabrication. We work with a wide range of materials to meet strict industrial tolerances.

How can I request a quote for custom projects?

You can send your project requirements, including material specifications, quantities, and technical drawings (STEP, IGES, CAD, or PDF formats), directly to our support email. Our engineering team will review and provide a detailed quote within 24 hours.

What are your standard manufacturing tolerances?

Our standard manufacturing tolerance for precision CNC machining is typically ±0.02mm. Tighter tolerances can be achieved depending on the material type and specific geometry of the part. Please specify your requirements on your drawing.

Do you have a minimum order quantity (MOQ)?

We support both rapid prototyping and low-to-high volume production runs. There is no strict minimum order quantity; we accept single-part orders for prototypes as well as large-scale industrial batches.

What is your typical lead time and shipping method?

Lead times vary based on project complexity and order volume, usually ranging from 3 to 10 business days for prototyping. We ship globally via reliable express carriers (DHL, FedEx, UPS) to ensure fast and secure delivery to your facility.

Get in Touch

Direct Line

+86 156 7139 1987

Business Hours

Monday - Saturday

9:00 AM - 6:00 PM (GMT+8)

Response Time: We aim to respond to all technical inquiries, material questions, and quote requests within 24 business hours.

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