Refund Policy

Thank you for shopping at RapidKeen. This policy explains how returns, refunds and claims work for metal materials and custom orders.

Return Window

You may request a return within 14 days of delivery. Items reported after this period are not eligible.

Eligible Stock Items

• Standard, in-stock items may be returned if they are unused and in their original condition and packaging.
• A return must be authorized by us before you send anything back. Returns without authorization may be refused.

Non-Returnable Items

• Custom cut-to-size, cut-to-length and CNC machined or fabricated products are made to your specifications. Once production begins, these orders cannot be cancelled, refunded, replaced or modified.
• Special or non-stock materials ordered on request are also final.

Damaged, Defective or Incorrect Items

If an item arrives damaged, is defective, or does not match your order, contact us within 24 hours of delivery with clear photos of the packaging and the product. We will arrange a replacement or refund and cover the return shipping in these cases.

How to Request a Return

1. Email us with your order number, the item and the reason for return.
2. Wait for our confirmation and return authorization.
3. Pack the item securely, preferably in its original packaging.
4. Ship it to the address we provide.

Return Shipping & Restocking

• For damaged, defective or incorrect items, return shipping is paid by RapidKeen.
• For other accepted returns, return shipping is paid by the buyer, and the original outbound shipping charge is not refunded. A restocking fee may apply.

Refund Processing

Once we receive and inspect the returned item, we will notify you and process the refund, usually within 5–7 business days, to your original payment method (PayPal or bank transfer).